Cancellation/Refund Policy
“THE TOOL DEPOT – A Unit of Aeolus” is happy to serve customer and fulfil their requirements. If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange:
- Product is used/altered/poor in quality/Defective product.
- Physical / in-transit damage to the product.
- Branded product received seal opened.
- Empty packet/some items or accessories are missing.
- Wrong item sent.
Customer is not eligible for return/exchange if
- Its “No longer needed”.
- Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
- Made to Product(on demand) will not be returned.
Guidelines for Return/Exchange:
- For Products purchased on “The Tool Depot”, in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within 7 days of product delivery. In case product is damaged or wrong item has been sent, raise the request within 48 hours of product Delivery.
- Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
- Customer must share photographs (Exterior image of the box from all sides, Interior image with packaging, damaged product image, image of the shipping label) with Customer care team in case of damaged or wrong product (Videography will be highly appreciated) within 48 hours of delivery.
- In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
- In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement.
- All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
- “The Tool Depot” shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.
Refund Policy
- The refunds in accordance with the above guidelines shall be as per the following:
- In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
- For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.
- The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product.
Refunds / Returns shall NOT be allowed in the following cases:
- Return request is made outside the specified time frame of 7 days as specified above.
- In the case where price tags, labels, original packing, freebies and accessories, boxes are missing.
- If the Product is damaged by the customer, in any manner as may be determined by “The Tool Depot” at its sole discretion.
- If the Product has been used by the customer.
- If Product sold as combo/sets cannot be returned as individual Product.
Refund
I've still not received the refund to my bank account. Why?
- If you have received a mail/message from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
- Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
When are Refunds provided?
- We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details.
- Damaged products are returned to our warehouse and have been quality checked.
I paid the amount upfront while purchasing a product from “The Tool Depot”, how do I get the refund?
- Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment within 7-10 working days
I paid cash on delivery, how would I get the refund?
- If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Our Team will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.
What are the details you require to process an NEFT refund?
Once you agree to an NEFT refund, you will receive an email from our customer support team asking for:
- Bank Name
- Account Number
- Account Holder’s name
- IFSC code
- Location of the Bank (Bank Branch). We initiate the refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
Can I ask for an NEFT refund if I paid through Credit Card/Debit Card/Net banking?
- No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.
How long will it take to refund?
- It takes 7-10 working days for the money to be credited to your account.
